Insurance, Policies, Deposits, FYIs and more

Insurance

-Delivered RVs are already fully insured under our included protection package!

-For motorhomes or pickup (non-delivery) trailers, a driver liability insurance policy is required to be purchased from our commercial insurance. This is $19.95-$45 per day and must be purchased for the length of the rental period (departure through return). If your primary insurance is not 100k/300k limits or higher it is also mandatory to purchase the additional SLI which brings coverage up to 100k/500k. This addendum policy is purchased by the renter one week prior to departure, and is mandatory per WA state law. Only in very rare circumstances can we accept a certificate of coverage which meets very specific requirements such as listing additional insured, RV with VIN and agreed value. There is a list of insurances that do not do this or that we cannot accept due to prior issues, that we have on hand.

-Driver Liability covers the damage to property or person or vehicle caused by someone driving (towing).

-The physical RV itself is covered for non-driving related issues by us and in included in our rates.

We will provide you with the info needed related to our policy # and the last 6 of the RV's VIN you are driving/towing.

This can be purchased 7 days prior to your departure date, and will be sent in an email. I will mention this on booking, but please make a note for yourself so it isn't a surprise a week out.

Most car insurances will not insure a rental trailer, and some insurance we may not allow due to issues with coverage in the past despite their agreement to cover.

-We operate from a list of trusted companies and a true certificate of coverage is required.

-We provide you by email, a PDF to send to your insurance agent for this option.

-More insurances cover the motorhome due to it being a motor vehicle.

Deposit and payments for booking

  • Deposit for booking is 25% of total rental from June through Labor Day. Mid September to end of May is 50% deposit to book, which is your deposit to hold the RV and is nonrefundable. This is required within 24 hours of booking and a card on file is required during this process.

    • Deposits are nonrefundable to hold and secure your reservation as it blocks this timeframe for others.

  • (If your reservation is for a big holiday weekend or for the next year, we require 50% as a deposit which is nonrefundable for holiday reservations.)

  • Remaining payment is due 30 days before reservation on the card on file unless otherwise changed by contacting us. If your booking is less than 30 days away, payment is due in full at booking.

  • Security Deposit for damage is typically a hold authorization Deposit will be processed about 36-48 hrs before your booking start, or mid-day friday if on a weekend to ensure time for deposit to process.

  • Some card companies process and show the deposit as withdrawn, which we do not control and it is just their way of processing it. Either way if there is no issues it shall return! We use Stripe processor.

  • If security deposit doesn't go through, or payment isn't completed before reservation start we will offer to do it the day before you arrive in cash otherwise your reservation is not allowed to continue without full payment and security deposit hold. RV handoff will not proceed without this.

    • Security deposits will be held and or reauthorized if there is any damage until we have a full estimate and we will keep you updated. Once estimates are in, this will be charged to card on file and remaining hold removed. There will be photos taken and a written estimate sent via email for reference. If you rental is more than a week we have the right to process the deposit and return afterwards minus 3% processing fee. We are happy to take these longer rental deposits by bank cashiers check locally to hold at our business bank, or by Venmo which only takes 1.8%. Hold authorizations falls off at 5 or 7 days automatically per card rules (not stripe).

Cancellation Policy

  • Reservations canceled at least 60 days before rental start date are subject to your deposit amount based on season (25% vs 50% per deposit rules).

  • Reservations canceled less than 60 but more than 30 days before departure are subject to 50% cancellation penalty.

  • Reservations canceled less than 30 days before departure are subject to the full rental fee. (100%)

  • If cancellation request is 7 days or less and is a non-preventable emergency not related to an existing condition, Inland NW Rentals may be able to offer an in-house credit good for 1 year at Inland NW Rental’s sole discretion for a $200 processing fee, for emergencies that come up. We may ask for proof in these cases and the credit would be good for 1 year. This is not guaranteed.

  • Cancellation charges will be taken from any renters’ funds available, including: prepayments or security deposit, and card on file.

  • If Inland NW Rentals needs to cancel the reservation due to RV being unavailable such as a wreck/totaling and we are unable to put in place a similar size/RV that will sleep your listed needs, your deposit will be available as a credit good for 1 year, and any payments beyond your deposit with be refunded to card used for payment/card on file. If an RV is placed out of commission and we have another available, this is not a reason for cancellation, and if it is an upgraded trailer size that works, we will not charge any difference in price. If our only rental available is a motorhome we will offer you it at the difference and work with you. We do not refund for not following policy and insurance requirements. We do not refund for weather/campground closure/tow vehicle issues/change in length of trip per above cancellation rules. We may be able to offer delivery for our mileage rate in case of tow vehicle issues, and also recommend enterprise truck rental in airway heights, WA!

  • We have backup RVs we have in place for emergencies to make sure your trip isn't interrupted!

Delivery and Pickup Times


- The delivery time of the camper will be some time between 10:00 am and 7:00 pm based on location rules, distance and prior handoffs and deliveries. We will be in contact with you as your trip approaches for a more exact time.

- Check out time for the camper for end of rental is 9am-1030 am due to time needed to dump and undue the setup and get out by checkout time. We have this time also so we can get the RVs home, cleaned and ready for their next rental regardless of campground times.

- When booking your site for delivery, it is your responsibility to book a site that is appropriate for the unit you have chosen. We do not issue refunds if we attempt to deliver and you have booked a site not suitable for the unit you have reserved. Please call to verify if you have questions on if the site is appropriate. We do require proof of reservation and confirm site details, hookups and it we need permits to deliver.

For towed/driven rentals, our standard return time is 0830am-11am. Later than this is considered another rental day. We run by appointment only and times are set at booking. We charge late fees for more than 15 minutes and you may have to wait for another renter handoff first if running late. Please run any questions by us and communicate asap.

Each RV has a video walkthrough we have spent time taking to help you feel prepared and comfortable on pickup day.

The walkthrough will be based on your watching this video and then demonstrating how to operate the important things as follows: Slides, refrigerator propane/gas on/off, heater/AC, overhead fans, oven/stove, toilet and shower, generator and plugging in, connect/disconnect hitch, tongue jack and stabilizers and safety check including lights, chains, and emergency brake cables will be demonstrated by renter on handoff and the video is required to watch.

All of our RVs get professional inspections during tire services, and we check and take photos of all RVs before and after rentals. Tire pressures are critical to safety, along with towing speed. Tire blowouts are more likely when driving in heat over 75 degrees. All damage due to blowouts is the responsibility of the renter. Nails/leaks are free at Les Schwab, but roadside has a fee. Feel free to use your roadside to change the spare on and stop by les schwab at next opportunity before end of rental if a tire issue happens.

Please do not go over 63 MPH, especially in hot/cold driving situations.

If you have any tires issues, please call us first, and then call your local les schwab! If your roadside is not available, they offer roadside service for $140-200 and they can change the tire onsite with a replacement if needed. All tires on our vehicles have road hazard warranties and are covered to at least a prorated amount. Keep all tires removed for this purpose just in case, never go to another tire shop without prior verbal approval.

Where are you going to adventure?

When booking your site for delivery or pickup, it is your responsibility to book a site that is appropriate for the

unit you have chosen. Length is clearly listed on here and on our booking website.

We do not issue refunds if we attempt to deliver and you have booked a site not suitable for the unit you have reserved. This is preventable, and any campground/rv parks require proof of booking to confirm. For deliveries onto property, renter or owner is required to be present at arrival.

Please call to verify if you have questions about fitment or if the site is appropriate- we are happy to give suggestions on best or favorite sites and help.

Nomad fits anywhere, so no issues there! Units 25 ft or less are truly universal fit.

Entertainment

Television reception and cell service can be sketchy depending upon location of the campground. Please plan accordingly.

We highly recommend downloading music and bringing a bluetooth speaker! All the RVs have either a Fire stick or a smart tv/Roku tv.

We love the Anker Soundcore 2 speaker if you need a suggestion.

We have our orientation videos on Youtube, so you can download videos if desired and not rely on cell service. YouTube premium allows off data downloads and offers a 1 week trial. The TVs in the RVs have HDMI plugins also.

Amenities and Details

Although RVs come with items like stove/ oven/ refrigerator/ TVs and more, these are all convenience items, and if an issue were to occur during use we will do everything possible to remediate an issue.

RVs are not a house and are made fast. Sometimes things break or just happen. Call it part of the camping adventure!

These items not working are not grounds for a cancellation or refund if something happens during your trip. We will always do what we can to help you, so please call us asap.

We will not send out an RV without all items in working conditions. Bed, heating/cooling, a means to cook, toilet and hand-washing sink are the essentials and not a convenience item.

Pre-Orientation & campsite tips, trips and how-tos

Tips for when you arrive to your campsite for towed/ picked up rentals

Here is some info on how to get your RV setup when you arrive.

1) When you arrive, pull ahead of your stop, park and get out and check out your site. See if it looks level and where the trees are in relation to your slide outs!

2) Use a SPOTTER this is required please use 2 people. Start backing up when your rear tire is 1 foot from the site entry edge. Using 1 hand, back up the RV by pulling the bottom of your steering wheel the direction you want the rear of the trailer to go. video: https://youtube.com/shorts/p9q4pYRGuLU?si=I0gRInQzbvEtNPdS Example of backing the RV

3) 1 foot before you stop at your goal parking spot for the rear of the trailer, stop, place in park and go inside. Get the level (each RV has a 1 foot long level) and place it in the middle of the length of the trailer, and read it left to right so see the side to side level. If one side is low, move the trailer back a few inches and check again. If still not level, move it forward 2 feet. 99% of the time you do NOT need leveling blocks if you do this. It works very well to have 1 person inside on the phone watching it as you backup slowly and carefully. I do this by myself once my spotter has me close in fact and it is by far the best way to level. If you can't get it level this way I then next pull forward 6 feet going either left or right, and back up the trailer so the tires sit in a different spot, then repeat. If that still doesn't work, then use the blocks, stacking 1 tall in a row of 4 either in front or behind the tires (keeping in mind you will move 1-2 feet for this) and check again.

The bubble needs to be within the lines or the refrigerator will not cool properly.

4) Once you have your side the side, chock with 2 chocks in front and behind a tire on EACH side before starting to lower the jack, then place the jack block under the jack, remove your coupler pin lock and start removing your truck. Make sure all things are removed, then pull truck forward.

5) Using same level now check the front to back at a halfway point and raise of lower the jack to achieve inside the bubble.

6) Lower stabilizing jacks now to only take a small amount of pressure. These are for stabilizing movement NOT leveling and they will damage the RV frame or bend if used wrong. Place blocks under (up to 3) to the legs that have a further distance to go and at least 1 when on soft ground under each foot.

6) Slide out any slideouts if you have them and put down the steps and adjust the height!

https://youtu.be/OVuQ1v9xLso?si=ivg3c4xMgRKaxoNDVideo tips on Leveling at campsites!

Dumping how-to!: https://youtu.be/w3XjuvCvYOU

Leaving: When leaving it is critical to lift up all stabilizers (please don't over tighten these up) before moving the front jack as they will get damaged.

Inland NW Rentals LLC is solely owned and operated.

Inland NW Rentals LLC is not responsible for any lost or stolen items while you are renting our units.

You may call and ask if we found it, and if so we can help connect and get it to you.

Note about our location:

Our Address is private until Booking, as we have unfortunately had strangers come late at night trying to view the RVs. To protect our privacy we use a mailing address on our Google profile. We are located 5 minutes south of the Pines Rd. Exit off I-90 in Spokane Valley, WA!

We are a registered and licensed insured RV Rental LLC and we carry Commercial Rental Insurance that protects you AND us!

Please reach out with any questions and we are happy to verify anything requested.

Embark on unforgettable journeys with Inland NW Rentals,

your go-to RV rental choice. Our well-maintained fleet offers freedom on the road, whether for family adventures or solo getaways.

Enjoy hassle-free travel, flexible options, and top-notch service. Your memorable road trip starts here!

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Inland NW Rentals LLC 2024 - All Rights Reserved

WA Business License: 605337168

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